Returns & Exchanges

online purchases:

If you are not satisfied with your order because it was the wrong item sent to you, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original c'estdora receipt/invoice or gift receipt. All c'estdora merchandise must have all original packaging and components to be eligible for return or exchange.

Returned items must not be washed, worn or altered. we do not accept returns of underwear, custom-made or personalized items or clearance items.

credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). the credit should appear on your next statement. you should receive an email confirming the completion of return processing.

You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 7 days from the day the order was shipped.

By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed  to your return package.
4. For items that were bought online and picked up in a store, please call our customer service department at 00233 243 353 637 

The above in store return policy also applies to orders that were bought online and picked up in a store.

 

monograming

returns and exchange: monogrammed and personalized items are final sale and cannot be returned or exchanged. Note that cleaning products should not be used on top of the monogramming.

monogram shipping and delivery: your entire order will ship once the monogrammed item(s) are complete. please allow approximately an additional 7-14 business days for delivery of all monogrammed and personalized orders. monogrammed and personalized items ship separately from other items in orders, and are eligible for standard ground shipping only.

monogramming after receiving item/submitting order: unfortunately, it is not possible to request monogramming for your item after the order has been placed or after you have received your product. We ask that all monogramming requests be submitted at the time of ordering.

monogram customer service: If you need any help, please call us at 00233 243 353 637 for assistance.

 

returning a gift

Gifts purchased online can be returned or exchanged  in store when accompanied by the gift receipt or original packing slip. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a c'estdora e-gift card (if you return by mail) or a c'estdora gift card (if you return in store).

Final Sale Items:

All personalized merchandise, undergarments, and clearance items are final sale and are not eligible for return or exchange.

in store purchases (ghana  only):

exchange within 7 days of original purchase.

merchandise eligible for return or exchange must be:

• new, unused, unwashed and in good condition;

• inclusive of all original hangtags, packaging, and components at the time of return or exchange; and

• accompanied by an original receipt or gift receipt.

 

final sale: All personalized merchandise, undergarments, and Clearance items are final sale and are not eligible for return or exchange.

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c'estdora lifestyle gift cards and merchandise credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.

c'estdora reserves the right to modify its return and exchange policy at any time.

Last Updated: APRIL 1, 2019